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The Better Business Bureau of Northeast Louisiana is committed
to maintaining your confidence and trust, and accordingly maintains
the following privacy policy to protect personal information
you
provide online.
Basic Confidentiality
Policy
It is BBB policy that personal information, such as your name,
postal and e-mail address or telephone number, is private and
confidential. Accordingly, the personal
information you provide is stored in a secure location, is accessible
only by designated staff, and is used only for the purposes
for which you provide the
information (such as a reply to your request or to handle your
complaint). For example, when you file a complaint about a
business online, the personal information
you provide will be used to process your complaint.
If you also indicate on our site that you would like to receive
information about other BBB programs and services, such as scam
alerts, publications
or membership,
your personal information will be added to appropriate BBB mailing
lists. You can indicate your desire when completing a complaint
form or where
you send
us e-mail. If at any time you change your mind and would like
to add or remove your
name from the BBB’s mailing list, or correct your personal
information, please e-mail us at info@bbbnela.org
No Release of Information to Third Parties
Personal information will not be released to third parties except
to further the purpose for which you provide the information,
such as sending your complaint
to the company for action, or if release is required by law or
is pertinent to judicial or governmental investigations or proceedings.
There are no other circumstances
under which we will provide or sell personal information to third
parties.
No Computer Tracking of Identifiable Information
Our computer is not set up to track, collect or distribute personal
information about its visitors. It does recognize the home server
of visitors, but not e-mail
addresses. For example, we can tell which Internet Service Provider
our visitors use, but not the names, addresses or other information
about our visitors that
would allow us to identify visitors to our site. This information
is used only for internal purposes by BBB technical support staff.
Our computer also recognizes the site where a visitor “clicked to check” on
the BBBOnLine seal of a BBBOnLine program participant, but we cannot identify
the visitor or the visitor’s address. Site information is
used to confirm participation in the BBBOnLine program, and may
be used
to advise
participants
of the number of visitors who come to our BBBOnLine site from their
sites. No personal information is collected.
In addition, our Web sites track information about the visits
to our Web sites. For example, we compile statistics that show
the daily number of visitors to
our sites, the daily requests we receive for particular files
on our Web sites, and what countries these requests come from.
These aggregated statistics are
used internally to better provide services to the public and
may also be provided to others, but again, the statistics contain
no personal information and cannot
be used to gather such information.
The Better Business Bureau system is not responsible for the
privacy practices or policies of participants in its various
programs.
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| BBB Membership Information |
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The Better Business Bureau
of Northeast Louisiana
212 Walnut Street, Suite 210
Monroe, Louisiana 71201
Phone: (318)-387-4600
1-800-960-7756
Office Hour: Monday-Friday 8:30-12 and 1-4:30
Phone Hour: Monday-Friday 8:30-12 and 1-3:30
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Watch Out!!
A few companies are falsely claiming to be participants in our new program. If you came directly to this page by clicking on a BBB logo on a commercial site, don't be fooled, and let us know right away. For more information, visit www.bbbonline.org |
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