FOR YOUR PUBLIC IMAGE

BBBOnLine Gold Seal – Members are eligible to display the nationally acclaimed BBBOnLine Gold Seal in their online advertising.  This seal provides a link to your organization’s Reliability Report and demonstrates your organization’s marketplace performance.  Participation shows consumers that they are dealing with both a legitimate website before making an online purchase, and an organization committed to satisfying its customers.

Membership Plaques, Decals & Certificates – BBB plaques, decals and certificates of membership identifies your company to customers and clients as a member in good standing of the BBB Inc., dedicated to maintaining exceptional customer relations and the highest standards of business practice.

Membership Ad Seal – Members can display the BBB Membership Ad Seal in their advertising, stationary and more.  The Ad Seal program is another way to let your customers and clients know that your organization is a BBB Member in good standing.

BBB and Visa U.S.A. Partnership – The two most trusted brands in both the traditional and the online marketplace have joined forces to promote consumer trust and confidence on the Internet.  The shopping campaign promotes safe online shopping and raises awareness about BBBOnLine’s Reliability Gold Seal program. Research indicates that consumers widely recognize the Visa Flag on the Internet as an indicator of secure commerce. The BBBOnLine Reliability Gold Seal is considered the most significant trust mark program on the Web.  What better way to demonstrate your reliability to your customers than with these two forces behind you?

Public Relations – Whether by the speedy and professional resolution of a customer problem, a Member Reliability Report, the presence of your BBB decal or certificate of membership, the Bureau will enhance the reputation that you have worked hard to establish.

Advertising Opportunities – Participation in the Bureau’s bi-monthly newspaper or website sponsorship programs. Soon we will have more advertising resources available. This enables you to promote your support of self-regulation and reach consumers within your local area. 

Member Business Lists – Your firm's name, location, year established and years as a member, along with those of other member firms in your industry, is mailed to potential customers who need your products and services.

Member Reliability Reports – A brief description of your firm, products and services is available to every potential customer who inquires about your business or organization by phone, fax, mail, and internet, 24 hours a day, 7 days a week.  The report highlights your participation as a BBB member.

Sponsorship Opportunities – Member sponsorships are available on the BBB web site and in our bi-monthly news letter.

Membership Directory - Annual Membership Directory with a distribution of over 41,000.

News Letter - A bi-monthly publication exclusively for members and their employees. It provides timely and informative articles that affect you and our community.

Member Roster – This listing introduces the new and renewed members.  Members are listed by type of business including firm name, telephone number, town or city location, and year of establishment.  The membership roster is available at all times on the World Wide Web, at www.bbbnela.org, .We provide a hyperlink from your company’s Member Reliability Report to your web site.

Community Patron Support - For an additional one-time fee, for the life of your membership, you may provide the BBB with your company logo for inclusion in your Member Reliability Report.  This feature will visually associate the reader with your company and insure they have the correct Member Reliability Report and/or assist them later on in their transaction process to know they are dealing with the correct company.

FOR YOUR BOTTOM LINE

Membership Can Pay For Itself - You may never be aware of how many customers you have gained because of BBB reliability reports on your company.  If even one business transaction occurs because of the BBB report, it can often pay for a full years membership.

FOR YOU AND YOUR EMPLOYEES

Member Hotline - Exclusive, unlisted priority telephone number that connects you or your employees to the Bureau every business day from 8:30am to 4:30 pm Monday - Friday.

Charity Reports– The BBB is the only source that evaluates charities in accordance with our 23 national standards to inform you as to how much of your charitable donation actually goes to the cause.

FOR YOUR BUSINESS ETHICS & STANDARDS

FOR YOU AND YOUR CUSTOMERS

Consumer Education – By educating your potential customers to investigate before they invest, the Bureau can steer customers away from unethical organizations and toward responsible businesses like yours.

Bureau Information Service – Reports on businesses, charities, and  organizations are available by telephone from our Bureau Information Specialists.

Complaint Mediation – The BBB as an unbiased third party, preserving customer goodwill and helping you to improve your customer service, handles informal mediation of customer complaints.

Arbitration – The national BBB AUTO LINE program cooperates with selected major automobile manufacturers to settle disputes in an informal, fast, free and fair environment using BBB-certified volunteer arbitrators.  The Bureau also offers arbitration services under the BBBOnLine Gold Seal and Advertising Seal programs.

Voice in the Community – For our community to prosper, people must have confidence in their business institutions and professional organizations.  The BBB, Inc. is the only incorporated, non-profit, fraud-fighting organization that speaks out for you.

Protection Against Fraud – The Bureau helps legitimate businesses retain profit dollars by working closely with government and other agencies to decrease abuses and put illegal schemes out of business. 

Self-Regulation – Our membership stands up and speaks out through the Bureau in favor of the free enterprise system, which strives to avoid any unnecessary legislation that restricts the marketplace.

Complaint to Customer - Customers say they would turn to the BBB for help with complaints more than three times as often as to any other agency.  Since 95% of the customers who report complaints become loyal customers if their complaint is satisfactorily handled, you can often increase satisfied customers through the Bureau's assistance with problems.

Public Confidence - You gain public trust and confidence through the Bureau's efforts to help the public recognize that legitimate firms do care and are doing something to maintain their trust.