Executive Staff


Jo Ann Deal
President/CEO		Primary contact for all administrative, legal, financial and policy related issues. Contact also for Sales, all speaking engagements, media contacts and complaints about BBB performance. Contact for membership recruiting.
Peggie Hatten
Director of Operations		Primary contact for all consumer and business complaints and conciliations. Scheduling and handling of arbitrations for Northeast Louisiana area. Consumer reliability reports.
Erica Goins
Accreditation Coordinator		Primary contact for accreditation information, file preparation and updates.
Melanie Johns
Consumer Relations Consultant		Primary contact for general information and assistance.